Application
The unit applies to an installer working with a wide range of customer equipment types, in a variety of customer premises requiring current knowledge of equipment capabilities and connection types. The unit is contextually limited to radio frequency (RF) signal services. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Evaluate existing customer equipment | 1.1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work 1.2. Notify customer to verify installation order and arrange for site access to comply with security arrangements 1.3. Notify supervisor of identified safety hazards at the worksite and complete a job safety analysis (JSA) before commencing work 1.4. Use test equipment to verify that customer equipment is operational prior to installation 1.5. Assess equipment capabilities and connection types against customer requirements for suitability 1.6. Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations 1.7. Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system |
2. Design and build the system | 2.1. Determine connection pathways for optimal performance of system equipment 2.2. Confirm compatibility for proposed connections to existing system 2.3. Produce a final design with block diagrams and specifications 2.4. Select and connect cables to suit connectivity using appropriate materials 2.5. Activate equipment to check for operation of the network |
3. Provide enterprise equipment | 3.1. Determine best method of connection to service source according to client specifications 3.2. Connect service to system following occupational health and safety (OHS) and environmental requirements and test to verify status of the connection 3.3. Notify service provider if identified problems cannot be rectified at the local level |
4. Configure services and optimise customer system | 4.1. Conduct client specific and customer set-up operations 4.2. Test performance of enterprise and customer equipment across a range of settings 4.3. Record and evaluate test results to satisfy manufacturer's operational margins 4.4. Tune customer equipment for optimal performance 4.5. Restore site to original condition and customer satisfaction |
5. Train customer and complete contract documentation | 5.1. Conduct customer training appropriate to the equipment, services and vendor literature 5.2. Complete appropriate records and update administration systems according to enterprise policy 5.3. Record and store test results in the appropriate database, leaving copies on site according to enterprise policy 5.4. Provide warranties to customer in required format where work and equipment are subject to warranty 5.5. Prepare invoices and other financial documentation, where required ,and present to customer 5.6. Obtain authorised signatures on required documentation to confirm acceptance of completed work |
Required Skills
Required skills |
communication skills to liaise with customer and colleagues and negotiate with site owner literacy skills to interpret technical documentation, specifications and service orders numeracy skills to take measurements and interpret results planning and organisational skills to provide enterprise equipment problem solving skills to respond to typical integration challenges task management skills to: adhere to all safety requirements work systematically with required attention to detail technical skills to: configure services design and build system perform diagnostic procedures use hand and power tools use test equipment for signal measurement and other enterprise-specific tools |
Required knowledge |
analog and digital connectors contemporary equipment and connection methods continuity, ingress, egress, signal level and signal quality performance tests customer service principles, particularly dealing with customers face-to-face enterprise or service specific knowledge of products and services supplied equipment types: amplifiers couplers splitters taps modulation techniques objectives and methods of training for product use for customer education OHS general principles and enterprise-specific JSA requirements performance adjustments for tuning, balancing and replacing components quality assurance of enterprise requirements test analysis and diagnosis (enterprise diagnosis methods) video and audio fundamentals |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: identify the modulation and other signal characteristics of a range of contemporary products design and build system install three types of equipment and services applying all related OHS requirements and work practices configure services and optimise customer system conduct functionality tests and interpret results provide customer training appropriate to the equipment complete the task and handover to customer. |
Context of, and specific resources for assessment | Assessment must ensure: site for DRE integration DRE currently used in industry test equipment required for DRE integration. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the candidate installing three types of equipment and services applying all related OHS requirements and work practices direct observation of the candidate configuring services and optimising customer system oral or written questioning of the candidate to assess required knowledge. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: ICTDRE4167A Integrate data delivery modes. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Relevant legislation, codes, regulations and standards may include: | Australian Communications Industry Forum (ACIF) standards and codes AS Communications Cabling Manual (CCM) AS/NZS 3000:2007 AS/NZS 3080:2003 AS/NZS 3084:2003 AS/NZS 3085.1:2004 AS/NZS IEC 61935.1:2006 AS/NZS IEC 61935.2:2006 AS/NZS ISO/IEC 14763.3:2007 AS/NZS ISO/IEC 15018:2005 AS/NZS ISO/IEC 24702:2007 cabling security codes and regulations Environmental Protection Acts Trades Practices Act Institute of Electrical and Electronics Engineers (IEEE) standards ISO Draft 11801 OHS regulated or industry codes of practice including appropriate Australian Communications and Media Authority (ACMA) standards technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006. |
Safety hazards may refer to: | debris excessive dust or noise exposed electrical wiring exposed machinery industrial spilled chemicals unsafe spatial separation of cables unsafe structures wet areas. |
Test equipment may include: | multimeter signal level meter spectrum analyser. |
Customer equipment may include: | devices: antennas audio equipment (amplifiers and equalisers) recorders (disk and hard drive) speaker systems TV receivers digital FTA hard disk recorder high definition (HD) TV home automation LCD TV media centre plasma TV security systems simulation consoles video player video and audio distribution systems. |
Customer premises may include: | alternative construction types, such as mud brick concrete construction domestic brick or timber dwelling multi-level construction. |
Client specifications may include: | equipment types policy, procedures and practices service level agreements (SLAs) standards and quality requirements. |
By-laws, standards and regulations may include: | Australian and New Zealand standards and cabling regulations council by-laws for siting equipment and cables electrical safety factors. |
Drawing symbols may include: | audiovisual (AV) system features common electrical circuit features. |
Optimal performance may include: | antenna orientation aspect ratio contrast picture quality signal amplification adjustment. |
Cables may include: | coaxial optical fibre. |
Materials may include: | antennas cables joiners plugs and other connectors support fittings. |
Client may be: | the organisation contracting the work the organisation providing services. |
OHS and environmental requirements may relate to: | identifying other services, including power and gas personal protective equipment: earmuffs gloves head protection masks protective suits safety boots safety glasses safe working practices, such as the safe use and handling of: chemicals materials tools and equipment safety equipment: flashing lights safety barriers warning signs and tapes witches hats special access requirements environmental considerations: clean-up protection stormwater protection waste management. |
Service provider may be: | an internet service provider (ISP) or a delegated organisation acting on their behalf a registered telecommunications carrier. |
Customer may include: | an individual entity who is the final recipient of the service. |
Customer training may include: | customer to operate equipment functions demonstration to customer explanation of operating functions as provided in vendor product literature explanation of relevant equipment functions feedback to customer on their operation of equipment functions. |
Appropriate records may include: | connection records equipment user guides invoices. |
Warranties may include: | support provided by network service provider support specified by the equipment manufacturer or supplier. |
Sectors
Unit sector | Telecommunications |
Competency Field
Digital reception technology |
Employability Skills
This unit contains employability skills. |
Licensing Information
Refer to Unit Descriptor